Frequently Asked Questions

What is Prestige House Care?
The demands of home ownership are great. Sometimes there just aren't enough hours in the day to complete the items on your "to-do" list. Additionally, many tasks require a level of expertise and physical readiness that is unrealistic for most homeowners. Prestige House Care is the Tri-State area's one-stop property maintenance solution. We offer a full range of home maintenance and ancillary services to homeowners in the Tri-State region. PHC clients enjoy the convenience of having a single point of contact at their disposal for anything and everything related to the maintenance of their properties. PHC clients also gain peace of mind knowing all of their home maintenance needs are carried out by only licensed and certified experts with plenty of experience and a strict quality control standard.
Who are your typical clients?
One-time service or ongoing. Interior or exterior. Large or small.
If you're a homeowner, you're a potential client.

Resident homeowners — All PHC services apply to resident homeowners. Proven professionals with strict quality control standards are what you can expect.

Absentee homeowners — We protect and maintain vacant homes while their owners are away. Military personnel on deployment, snowbirds, vacation homeowners, or anyone selling a vacant home can benefit from our home watch services.

Rental property owners — We can accept calls directly from tenants for repairs or maintenance requests. We can also implement a customized house care plan, or provide periodic rental safety and welfare checks.

Senior Homeowners — Keeping homes comfortable, functional, and safe for senior homeowners helps them to maintain their independence.

Realtors — Our unique Seller Acceleration Program is an asset to realtors and listing agents looking for an edge. We also provide full foreclosure cleanout and preservation services.

Anyone with an interest in maintaining a valued piece of property has the opportunity to take advantage of the convenience and peace of mind our unique services offer.
What are the advantages of a Prestige House Care plan?
While every home should have a routine preventive maintenance schedule, each home has unique features and ancillary service needs. We handle preventive maintenance as well as routine services all under one roof. By using the same house technician and keeping our own ongoing records, we stay right on top of your home maintenance program and get to know your home inside and out. And a single point of contact also means a single monthly invoice with all house care plan services clearly itemized. Whether your house care plan involves just one or the full array of services we offer, we are always a phone call away with quick answers to your questions and fast action when an issue arises.
What kind of professional service providers do you use?
We all know that contractors can be unpredictable. Millions of homeowners fall victim to irresponsible, disreputable, or even criminal contractors each year. We utilize a rigorous pre-screening process to verify the background and credentials of each of our service partners. This ensures that only the best professional tradesmen and household service providers set foot in or around your property. While we do conduct many of our services in-house, our multiple subcontractor partnerships allow us to provide access to the highest quality experts from a variety of specialties all under one roof. This ensures total convenience for the homeowner, guarantees access to only fully licensed, pre-screened professionals, and certifies that Prestige clients are always priority clients.
What are your prices like?
Remember that as a Prestige client, you are part of a network of responsible homeowners with similar service needs and only the highest standards. This means increased buying power for our clients, and guaranteed competitive rates for all of our services. And the ability to "bundle" your services together can also mean a discounted bottom line. All in all, we think you'll find our services are among the most competitively priced in the Tri-State region.
How does Prestige House Care make life easier for senior homeowners?
We take great pride in the comprehensive house care services we provide to our senior homeowners here in the Tri-State area. Our goal is to preserve the independence of our senior homeowners while also preserving the value of the home itself. We can handle virtually any maintenance, repair, or modification, as well as any ancillary household services which may be needed. Landscape maintenance and irrigation monitoring, periodic deep cleanings, pool cleaning services, even grocery shopping — no matter the quality or frequency of the services you need, we design and implement a house care plan that is guaranteed to provide maximal convenience, comfort, and safety to the homeowner. With Prestige House Care, senior homeowners and concerned loved ones enjoy total peace of mind all the time.
Can you help me find a specialist for a home improvement or renovation project?
Remember that Prestige Home Maintenance services can handle most small to mid-sized repairs and improvements. But when a specialized tradesman is needed, PHC will recommend the proper tradesman for the job. On your request, we can acquire multiple bids for virtually any home improvement or renovation task you can think of. A Prestige-recommended contractor automatically means certification, liability insurance, multiple references, and good relationships with local banks and suppliers. This disciplined approach results in happy homeowners satisfied with a job well done.
Why is it important to use a professional home watching service?
Our house care plans are perfect for absentee homeowners. Homes left vacant and unattended are prone to water damage, pest infestations, mold, vandalism, and theft. We are the eyes, ears, and helping hand you need to keep your home secure and well-maintained at all times. Through diligent home welfare checks and photographic reporting, we allow the homeowner to rest assured his or her property is secured and well-maintained, just as if the homeowner had never left.
Can you help me get my home ready for sale?
Absolutely. We put our expert service providers to work cooperatively on your home, allowing us to approach it as a prospective buyer would. Making homes market-ready is one of the most unique and valuable services we offer. We call it our "Seller Acceleration" program, and that's just what we do — accelerate your sale by adding that 'sparkle' that makes the difference between a disappointing sale and a successful one. Good showings can add tens of thousands of dollars to offers made on your home. We look at your home directly through the buyer's eyes, and design a complete home renewal plan based on the needs of the home. Our recommendations are always made strictly from a value standpoint. Prospective buyers will always overestimate the cost of doing repair or renewal tasks themselves. We'll tackle them quickly and professionally before the buyer walks through the door, and virtually guarantee home-run showings every time. From crayon marks to dirty grout, concrete stains to curb appeal — our goal is to add value to your home and inject that "wow" factor that will make you stand out from the crowd.
What do your REO trashout / cleanup services involve?
We're proud to offer full REO trashout/cleanup services to lenders, realtors, or property managers. After an occupant has vacated the property, we see that it is quickly and efficiently cleared, cleaned, and made ready to show. We can also implement a unique House Care plan to see that the property is kept clean, fresh, and attractive until a new owner/tenant is ready to move in. As always, attention to detail is our calling and we guarantee 100% satisfaction in everything we do.
Is Prestige House Care insured?
We realize that adequate liability insurance is a must when it comes to caring for what is often a family's most important long-term investment. For this reason, PHC and each of our service providers are licensed, bonded and insured to add to your peace of mind.
Are you able to respond to emergency situations on short notice?
We are glad to make ourselves available 24/7 to our home watch clients should there be an incident or security breach at your home which requires immediate attention. If your home is outfitted with a security system, Prestige House Care can work with your home security company and arrange to be notified of any alarm or security breach. We will work with any authorities involved and gather all necessary information. Rest assured, we will stay at your home and keep you informed until all issues are resolved.
What other types of services do you offer?
We mean it when we say we turn your "to-do" list into a "done" list. Our commitment to your satisfaction means that if there's something we can do for you, consider it done - it doesn't need to be on our menu of services. Sometimes there just aren't enough hours in the day, and you need some help getting things checked off your to-do list. We can offer such services as pet sitting, meal preparation, grocery shopping, or a ride to the airport. If you have something in mind, don't hesitate to give us a call.